Returns Policy


Unfortunately we cannot change the date and time of a ticket once it has been paid for. 

Tickets that are booked and paid for cannot be cancelled, altered or refunded except in the case of Force Majeure due to circumstances beyond the control of SNAHR.

For the purpose of this Policy, an “Event of Force Majeure” means any circumstance not within the reasonable control of the Party (SNAHR) affected.

Instances of Force Majeure

Events of Force Majeure shall include, but not be limited to:

The following Natural Force Majeure Events:

  • fire, chemical or radioactive contamination or ionising radiation, earthquakes, lightning, cyclones, hurricanes, floods, droughts or such other extreme weather or environmental conditions, unanticipated geological or ground conditions, epidemic, famine, plague or other natural calamities and acts of God;
  • explosion, accident, breakage of a plant or equipment, structural collapse, or chemical contamination (other than resulting from an act of war, terrorism or sabotage), caused by a person not being the affected Party or one of its contractors or subcontractors or any of their respective employees or agents;
  • acts of war (whether declared or undeclared), invasion, acts of terrorists, blockade, embargo, riot, public disorder, violent demonstrations, insurrection, rebellion, civil commotion and sabotage;
  • strikes, lockouts, work stoppage, labour disputes, and such other industrial action by workers related to or in response to the terms and conditions of employment of those workers or others with whom they are affiliated save, when such event is directly related to, or in direct response to any employment policy or practice (with respect to wages or otherwise) of the party whose workers resort to such action;

SNAHR shall be excused from performance and shall not be in default in respect of any obligation hereunder to the extent that the failure to perform such obligation is due to a Natural Force Majeure Event.

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